At Yourcom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, www.yourcom.co.uk, or use our services. By accessing our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Contact Information: Name, email address, phone number, and postal address when you voluntarily provide it (e.g., through contact forms, account registration, or inquiries).
- Payment Information: Billing details, such as credit/debit card information, if you make a purchase on our website (processed securely via third-party payment processors).
- Account Information: Username, password, and other details if you create an account with us.
1.2 Non-Personal Information
- Browsing Data: IP address, browser type, operating system, and device information collected automatically when you visit our website.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our site, such as pages visited, time spent, and links clicked. You can manage your cookie preferences through your browser settings.
- Analytics Data: Aggregated data about website usage, collected via tools like Google Analytics, to help us improve our services.
1.3 Information from Third Parties
- We may receive information about you from third-party services, such as social media platforms, if you choose to connect with us through those channels.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Our Services: To process transactions, respond to inquiries, and enhance the functionality of our website.
- To Communicate with You: To send you updates, promotional offers, newsletters, or respond to your requests. You can opt out of marketing communications at any time.
- To Personalize Your Experience: To tailor content and advertisements to your interests based on your browsing behavior.
- For Analytics and Research: To analyze website usage and improve our services.
- For Legal and Security Purposes: To comply with legal obligations, prevent fraud, and ensure the security of our website and users.
3. Legal Basis for Processing (GDPR Compliance)
Under the GDPR, we process your personal data based on the following legal grounds:
- Consent: Where you have given us explicit consent to process your data (e.g., for marketing emails).
- Contractual Necessity: Where processing is necessary to fulfill a contract with you (e.g., processing a purchase).
- Legitimate Interests: Where we have a legitimate interest in processing your data, such as improving our services or preventing fraud, provided your rights do not override these interests.
- Legal Obligation: Where we are required to process your data to comply with applicable laws.
4. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:
- With Service Providers: We may share your information with third-party vendors who assist us in operating our website, such as payment processors, hosting providers, and marketing agencies. These providers are contractually obligated to protect your data.
- For Legal Reasons: We may disclose your information if required by law, such as in response to a court order, or to protect our rights, property, or safety.
- Business Transfers: If YourCom is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:
- Contact information may be retained until you request deletion or unsubscribe from communications.
- Transaction data may be kept for 7 years to comply with UK tax and accounting laws.
- Non-personal data (e.g., analytics) may be retained indefinitely in an aggregated, anonymized form.
6. Your Rights
As a user, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Rectification: You can ask us to correct inaccurate or incomplete data.
- Erasure: You can request the deletion of your personal data (also known as the “right to be forgotten”).
- Restriction: You can ask us to restrict the processing of your data under certain circumstances.
- Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
- Objection: You can object to the processing of your data, including for marketing purposes.
- Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at info@yourcom.co.uk. We will respond to your request within 30 days, as required by law.
7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site. You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.
- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our site.
- Marketing Cookies: Used to deliver personalized advertisements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
10. International Data Transfers
If you are accessing our website from outside the UK, please note that your data may be transferred to, stored, and processed in the UK. We ensure that any international data transfers comply with GDPR and other applicable regulations, such as using Standard Contractual Clauses where necessary.
11. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Yourcom Limited
Email: info@yourcom.co.uk
Address: Queens Court, 9-17 Eastern Rd, Romford RM1 3NG
Phone: 03330342233
14. Complaints
If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO):